FAQ (KZ Lighting LTD)
Q1. Are you a factory or trading company?
A: We are factory with more than 5 years experience in lighting production & export.
Q2: Where is your factory located? How can I visit there?
A: Our factory is located in Block 5,North of Hanan Zhou industrial Park,Caochang,Lishui,Nanhai District,Foshan,China.. It is about 30 minutes by taxi from Guangzhou airport to our factory. Contact us, if you want to visit KZ lighting. We warmly welcome you!
Q3: What certificates KZ lighting has?
A: CE-LVD, CE-EMC and CE- ROHS certification.
Q4: How does your factory do regarding quality control?
A: We control our quality under the instruction of national IPC standards.
Q5. Are the photos are real?
A: Yes, all the photos in our store are 100% real for customer reference. Please kindly understand slight difference and variance of color because of the pixel of camera.
Q6. How can I get a good quotation?
A: Please email us your interested products, more information we get, better price we provide. Your quantity, country, requirement, shipping way, package or any other requirement will help us to offer you accurate quotation.
Q7. Do you have special price or service for wholesale?
A: Yes, we do have. We're the professional manufacturer and have favorable price and good service to support wholesalers. OEM&ODM orders are accepted.
Q8: What is the term of payment?
A: By T/T, or Western Union. 50% of invoice value as deposit, 50% balance paid before shipment.
Q9. How about the shipping way?
A: By door to door express (such as DHL, UPS, Fedex, TNT), by air (airport to airport) or by sea (port-port). It's up on you
Q10: What is your packaging?
A: Carton or flight case.
Q11: How long the deliver time?
A: General it is about 3-5 days, for large volume, it is about 7-15days.
Q12. How about the warranty?
A: Our warranty is three years. We will provide free spare part to replace if any of them don't work within 12 months.
Q13. How about the after sale service?
A: Customers' satisfaction is always our No.1 priority. If you have any questions or doubt about our products or policy, please contact us by email or phone, we'll respond you within 24 working hours.
Q14. How to Place an order?
A: Please kindly send us your order by email. We will confirm the PI with you .It is prefer to know the below: Delivery information, Company name, Contact name, Address, Phone/Fax number, Destination, Transportation way; Product information, Quantity, Logo, etc.